Support

Email us and a person reads it. Write to the address we publish here before launch.

Tell us what you were doing, what happened, and what you expected instead. That is usually enough to work out the rest.

Your handle, so we can find the account.

Your phone and its operating system version, and the version of LOCKED you are running. Both are in Settings.

Roughly when it happened, and a screenshot if you have one.

We answer in the order messages arrive, and we answer every one.

If something is broken rather than confusing, say so in the subject line and we will look at it first.

You can report or block someone from their profile inside the app, and you do not need to contact us first.

If someone is in danger, contact your local emergency services. We cannot act quickly enough to be the right first call.

Changing your handle, your privacy settings and deleting your account all happen in the app. The Account page on this site walks through each one.